Practical IT help and documentation for small businesses. We confirm the scope, availability, and price before billable work begins.
Scheduled appointments. Remote support is $90/hour; onsite support is $110/hour. Larger or more complex work receives an estimate or custom quote. Prices are in US dollars.
| Service | Price | Included scope / billing |
|---|---|---|
| Remote IT support | $90/hour | 30-minute minimum ($45), then 15-minute increments ($22.50). |
| Scheduled onsite support | $110/hour | One-hour minimum ($110), then 15-minute increments ($27.50). |
| Advanced network, server, or cloud work | $135/hour | Estimate and billing increments agreed before work; this rate applies only when identified and approved in advance. |
| New computer setup | From $195 | One user, operating-system updates, up to five standard applications, email, and one printer. Hardware and licenses separate; data migration excluded. |
| Microsoft 365 user setup | $75/user | Existing tenant: one account, license assignment, MFA enrollment, and email setup on one device. Subscription cost separate; migrations excluded. |
| New Microsoft 365 business setup | From $350 | One domain, up to three users, email DNS configuration, MFA setup, and mail-flow testing. Domain and subscription costs separate; migrations excluded. |
| Printer setup | From $110 | One supported printer and up to three computers on an existing working network. Network repair and hardware separate. |
| Small-business IT review | $195 | Up to 90 minutes of review plus a short priorities checklist. An operational review, not a security or compliance audit. |
| Five prepaid remote-support hours | $425 | Five hours of scheduled remote labor ($85/hour effective). No onsite work, advanced projects, or guaranteed response time included. Written terms provided before purchase. |
| Ongoing support & larger projects | Custom quote | Coverage, service tools, labor, and response expectations defined in writing. |
| Service | Price | Included scope / billing |
|---|---|---|
| Single straightforward SOP | From $250 | One interview, one process with up to ten main steps, and one consolidated revision round. |
| Five related SOPs | From $1,100 | Shared discovery for five straightforward processes, each up to ten main steps, and one consolidated revision round. |
| Employee onboarding procedure | From $950 | One employee type and location, up to five phases, and one consolidated revision round. Additional roles and locations quoted separately. |
| Documentation consulting | $100/hour | Research, interviews, revisions, and process development. Time and scope agreed before work. |
We confirm the service, scope, applicable rate or fixed price, and expected charges before starting. An hourly estimate is an estimate; a fixed-price quote covers only its stated scope. Extra work or a higher rate requires your approval before proceeding.
Remote troubleshooting has a 30-minute minimum; onsite troubleshooting has a one-hour minimum. Additional time is billed in 15-minute increments. Task-specific packages use the agreed package price. Research, vendor coordination, and administrative project work are billable only when included in the agreed scope.
Scheduled onsite service includes travel within 15 miles of our Tucson base, measured by driving distance. We confirm whether your address is within that area before booking. Travel beyond it is quoted and approved in advance.
Hardware, software licenses, domain registration, hosting, subscriptions, parts, and third-party fees are separate unless explicitly included. We obtain approval before purchasing on your behalf. You may purchase approved items directly.
Appointments depend on confirmed availability. We do not promise 24/7 coverage, same-day service, or a guaranteed response unless a written agreement provides it. Any urgent-work surcharge must be agreed beforehand. Please give at least 24 hours’ notice to reschedule; no cancellation fee applies unless disclosed and accepted in your written quote.
Unless your written quote says otherwise, invoices are due within 14 calendar days of issue. Available payment instructions appear on your invoice. Any deposit or payment milestone is stated before you accept the project. We do not add an undisclosed late or payment-processing fee.
Prepaid support blocks are paid before use. We track labor used and provide the remaining balance on request. Expiration, cancellation, and refund terms are provided in writing before purchase; any unused deposit or prepaid balance is reconciled under those agreed terms. No automatic renewal is assumed.
Documentation packages include the revision round stated above. Changes to the original process, additional interviews, new locations, added deliverables, or further revision rounds receive a separate estimate. We agree on the format, review dates, and delivery schedule at project start.
If an invoice appears incorrect, contact us promptly so we can review the work and charges together. Troubleshooting labor covers the agreed diagnostic and support work; some issues require replacement equipment or another provider. We discuss findings and obtain approval for any additional work.
Applicable taxes, if required, are shown separately. Your accepted written quote or service agreement may specify different terms; those agreed project terms govern that work. Rates on this page apply to new work and are confirmed when booking.
Describe the issue or documentation you need. We’ll discuss the practical next step and confirm the cost before work begins.
IT support: support@zikerinc.com